Phoenix Contact

Project: Coordination with overseas teams to update and maintain Japanese IT systems

About Phoenix Contact

Phoenix Contact Japan (based in Yokohama) is the Japanese subsidiary of Phoenix Contact, a global enterprise operating in 55 countries, with over 17,400 employees. Over 95 years Phoenix Contact has grown from its home country of Germany to become a global leader in industrial connection equipment, control products, and communications equipment.

Asia In One’s Support

• Operation of Bilingual IT Help Desk (IT coordination with teams in India and Germany)
• System Maintenance/Repair
• Office365 Transition and Maintenance

For global businesses, its often the case that the Japanese information systems are overseen by office in their home country or an overarching APAC support office.

In the case of Phoenix Contact, Japanese IT systems are overseen by a team India, making English communication skills an absolute necessity for any IT updates or maintenance procedures. For these types of procedures, a dedicated IT specialist is needed to coordinate with overseas teams smoothly. That’s why when simple English is insufficient, Asia In One’s expertiseIT help desk experience is an absolute must.